The complaints process provides a useful safety value for customers who have perhaps not reached the right person within an ISP to resolve their complaint. ISPA’s process ensures that the complaint is escalated to the correct person, and this frequently enables amicable resolution of complaints and allows the ISP to retain a customer who may otherwise have
The Electronic Communications Act provides significant immunity from liability to Internet Service Providers for content that is hosted on, or transited through, their network. ISPA has implemented a take-down notification procedure, which can be used by all of its members. Should you belong to ISPA and you act on a valid take-down notice by removing content, the ECT Act also protects you from liability for wrongful take-down claims from the owner of that content.
ISPA runs the Internet exchanges (JINX and CINX). The exchanges allow ISPA members to interconnect their networks in a cost-effective manner and help to keep South African Internet traffic in South Africa, instead of using more expensive international connections.
Internet Service Providers Association (ISPA)
010 500 1200
087 550 1200
PO Box 518